Rubber deteriorates with time.
The little rubber nose pads on sunglasses also come into contact with sunscreen, bug spray, cleaning solutions, and UV rays from the sun.
So after 8 years of hard use, there's not a lot of surprise when these pads become a little looser in their fit.
Even less surprise when they become loose enough to fall off.
It should come as no surprise that when one of them decides to make a break for freedom, it will come at the worst time, in the worst possible place for an attempt to retrieve it.
Such as, transferring from a boat to a jetty, while in transit, on the way to 3 flights that will take you to the other side of the world.
All I can say is that I'm extremely happy it decided to escape on my way "home" and not at the beginning of the holiday.
Luckily there are companies that understand, and perhaps even 'factor in' this kind of event into the price of their product (or allocate it from their advertising budget? A good will fund?)
They make it insanely easy to order a pair of replacement pads, and then don't even charge for the shipping.
It's exceptional customer service, for a customer who can't remember where they bought the product, in a country on the other side of the world, 8 years ago...
A big tip-of-the-hat to Maui Jim for doing more than expected.
It's very much appreciated; and a great way of making a positive impact on your customers.
No comments:
Post a Comment